TERMS & CONDITIONS

Thank you for your interest in Homefield Grange.  We value your custom very much and want to ensure that you are aware of our terms and conditions of bookings before making any payment.  Please note these are applicable to all guests booked as part of a single or group reservation.  We’d be happy to answer any of your questions if you require further clarification on the following:

RESIDENTIAL BOOKINGS

Payment

Full payment is needed at the time of booking.  Once confirmed, if you need to move or cancel your booking you can do so by giving a 30 day notice period, at which a £100 admin fee is applied. Cancellations that fail to give a 30 day notice will result in you forfeiting monies paid, (sorry there are no exceptions).  However, we’d be happy for you to nominate someone else to take your place and highly recommend that you consider travel insurance to cover potential eventualities.

Cheques and American Express are not accepted as payment.

Allergies and Bedding Requirements

Please let us know on booking if you have any allergies to any food or bedding.

 

Card Deposit

On arrival your debit/credit card will be charged £200.  This amount will be refunded once your account is settled in full and our housekeepers have completed a full room itinerary. 

 

Homefield Reserves the Right

Homefield Grange reserves the right at all times to cancel, modify or terminate a reservation in the event that there are serious grounds for doing so.  We will of course contact you in these highly unlikely circumstances and handle any losses incurred in line with your legal rights.

 

Minimum Age Requirement

You need to be a minimum of 18 years of age to attend Homefield Grange.

 

Pregnant Ladies

We do not recommend our packages for pregnant ladies.

 

Smoking and Vaping

Homefield’s venue, including our spa gardens and car park are smoke free, (many of our guests are asthmatics). A £200 ‘deep clean charge’ will be automatically added to your account in the event of clients smoking in bedrooms.

 

Damage To Property

Clients like our high standards throughout the venue, particularly our lovely beds & bedding. Any item damaged by neglect, or deliberate action, including sheets, quilts, pillows, bathrobes, towels etc, damaged by application of hair dyes, false tans or cosmetics will be automatically charged to your account at £100 per item, (high value items will be charged over and above this fee).

 

Missing Items

On your departure our housekeepers will complete a room inventory.  Missing items will be automatically charged at £100 per item to your card.  If there is any information you would like on our stockists please ask reception.  We will be happy to help you buy the item for yourself.

 

Food & Drinks In Room

Your rooms are equipped with herbal tea making facilities. Food, soup and juices are to be consumed in designated kitchen/dining areas only, to ensure your room is kept to a high standard.

 

Quiet Time

For residents there is a 10pm QUIET TIME. Turn off anything that creates noise, (TV, radio, music, talking on phones).  Have plenty of rest and aim for some early nights.  Your body will thank you for it the following day.

 

Dress Code

There is no dress code – however clients feel more comfortable and relaxed by wearing indoor flip flops, or slippers around the retreat.  Spa shoes are essential for the thermal area.

 

Electronic Devices

Mobile devices can be used in public areas for taking photos only. Please refrain from talking on your phone or using recording devices in the communal areas, spa, gardens and grounds.

 

Car Parking

We provide free parking at our venue, however, we accept no responsibility for any loss of, or damage to your property, vehicle or the contents therein, however caused. 

 

Feedback

We love taking care of you – so if something is not going well for you, let a member of the team know and give us the chance to put things right.

 

Not Feeling Well

We would like to advise all clients that sometimes abstaining from sugar, caffeine and alcohol can cause headaches, feelings of nausea and general lethargy.  We advise you to abstain from these at least three days before you arrive at Homefield to begin your residential package.  Please note we will not refund monies due to any illness, or feelings of being unwell, or as a result of you deciding to leave our programmes of your own accord.

 

Treatment Appointments

No shows, cancellation of treatments during your residential stay without 24 hour notice will result in a 50% charge of the service booked.

 

Posting Items Left

Items left at Homefield Grange can be posted as long as the value of goods does not exceed £100.  A £100 service charge will apply to cover staff time and travelling expenses, plus the cost of postage.  We require collection of left items to be organised within one month of departure date to prevent disposal of goods.

 

Medical Advice

Homefield Grange is not a medical centre and if you have a serious medical condition, we again advise that you discuss our programme with your medical doctor.

 

Self-Care During Your Stay

Our team of Naturopaths, Nutritionists, Therapists, Fitness Instructors, Yoga teachers and staff members will do our best to guide and support you during your time with us, however, it is ultimately your responsibility to ensure your exercise, treatments, spa activities and food selection are suitable for your own personal health.

 

CCTV

For your peace of mind and security, Homefield does operate CCTV cameras at key locations in the Grange and gardens.

 

Security

Guest safes are provided in residential bedrooms and you are encouraged to use them as necessary.  Homefield will accept no liability or damage to guests’ personal effects.  Large amounts of cash or valuables will need to be covered by your own insurance and we encourage you not bring high value items to Homefield.

 

Homefield’s Commitment

We take the upmost care in trying to ensure that the details in our literature and web site are accurate regarding the timetable, activities listed and facilities available.  There could be occasions when advertised services may be withdrawn due to repair, weather conditions, or circumstances out of our control.

 

Payments on Departure

Full payment of treatments and any additional services will be required at your check out.  Homefield accepts debit or credit cards, (no charges apply), however please note we do not accept cheques or American Express.

 

Lead Guests

Guests agree to be personally held responsible for paying for the cost of their treatments, services and stay.  If you are the lead guest in making a booking for others, you will be held responsible personally for any guest that fails to pay for all or part of our charges.

 

Zero Policy

Finally, your booking means you are accepting our ‘zero policy’ towards disruptive clients, who will be asked to leave immediately without refund. Make the best of your time here with us and put your ‘mind’ as well as your body in the zone.  A health break is an ‘opportunity’ to learn about you, your body and your true wants and needs in life – it needs to be viewed in a positive light.  If your mind views looking after yourself as a ‘challenge’ you’ll find it very difficult to create long term successful change for a healthier, happier life.

 

 

 

NON RESIDENTIAL DAY SPA BOOKINGS

 

Payments

Full payment is needed at the time of booking.  Once booked, if you need to move or cancel your booking you can do so by giving a 30 day notice period, whereby a £100 admin fee will be applied.  Cancellations that fail to give a 30 day notice will result in you forfeiting monies paid, (sorry there are no exceptions).  However, we’d be happy for you to nominate someone else to take your place and highly recommend that you consider travel insurance to cover potential eventualities.

 

Cheques and American Express are not accepted.

 

Holding Charge

On arrival your debit/credit card will be charged £200.  This amount will be refunded once our spa bag, (containing dressing gown, towels, flip flops) has been returned to reception and your account has been settled in full.

 

Changes to Packages

Homefield Grange reserves the right at all times to cancel, modify or terminate a reservation in the event that there are serious grounds for doing so.  We will of course contact you in these highly unlikely circumstances and handle any losses incurred in line with your legal rights.

 

Minimum Age Requirements

You need to be over 18 years of age to attend one of our day spa packages.

 

Pregnant Ladies

We do not recommend our wellness spa for pregnant ladies.

 

Smoking and Vaping

Homefield’s venue, including our spa gardens and car park are strictly smoke free.

 

Dress Code

There is no dress code here – however clients feel more comfortable and relaxed by wearing indoor flip flops, or slippers around the retreat.  Only the spa slippers provided are allowed into our thermal area.

 

Mobile Phones and Electronic Devices

Mobile devices can be used in public areas for taking photos only. Please refrain from talking on your phone or using recording devices in the communal areas, spa, gardens and grounds.

 

Car Parking

We provide free parking at our venue, however, we accept no responsibility for any loss of, or damage to your property, vehicle or the contents therein, however caused. 

 

Feedback

We love taking care of you – so if something is not going well for you, let a member of the team know. Only we can do something about it – give us the chance to put things right.

 

Treatment Conditions

Additional treatments booked during your spa day will be charged at 50% for a no show. If you are late arriving to your therapy, the remaining time will be allocated to your treatment only.

 

Returning Left Items

Items left at Homefield Grange can be posted as long as the value of goods does not exceed £100.  A £100 charge will apply, to cover staff’s time and travel expenses.  Plus, the additional costs of postage.  We require collection of left items to be collected within one month of departure date to prevent disposal of goods.

 

Medical Advice

Homefield Grange is not a medical centre and if you have a serious medical condition, we again advise that you discuss our programme with your medical doctor.

 

Self-Care During Visit

Our team of Naturopaths, Nutritionists, Therapists, Fitness Instructors, Yoga teachers and staff members will do our best to guide and support you during your time with us, however, it is ultimately your responsibility to ensure your exercise, treatments, spa activities and food selection are suitable for your own personal health.

 

CCTV

For your peace of mind and security, Homefield does operate CCTV cameras at key locations in the Grange and gardens.

 

Security

Day guests are provided with lockers and you are encouraged to use them as necessary.  Homefield will accept no liability or damage to guests’ personal effects.  Large amounts of cash or valuables will need to be covered by your own insurance and we encourage you not bring high value items to Homefield.

 

Accuracy of Information

We take the upmost care in trying to ensure that the details in our literature and web site are accurate regarding the timetable, activities listed and facilities available.  There could be occasions when advertised services may be withdrawn due to repair, weather conditions, or circumstances out of our control.

 

Accidental or Deliberate Damage

Damage to Homefield’s property in any form due to negligent, reckless or deliberate acts will be charged to the client’s credit/debit card. 

 

Lead Guests

Guests agree to be personally held responsible for paying for the cost of their treatments, services and stay.  If you are the lead guest in making a booking for others, you will be held responsible personally for any guest in your party that fails to pay for all, or part of our charges.

 

Zero Policy

Finally, your booking means you are accepting our ‘zero policy’ towards disruptive clients, who will be asked to leave immediately without refund.

 

 

RESIDENTIAL AND EXTERNAL TREATMENTS & THERAPIES TERMS AND CONDITIONS

 

Attire

Clients are to arrive in a clean and fresh state to receive their therapy, wearing dry underwear. Failure to do so will result in your therapy time being wasted for showering, or changing.  For facials please arrive without make up.  Your dressing gowns are recommended for spa treatments. 

 

Cancellations and no shows

Cancellation of therapy within 24 hours, or failure to show for a therapy will result in a 100% charge of treatment cost.  We will not be able to move your booking unless we are given 24 hours of notification.  

 

Waiting Area

It is your responsibility to be waiting five minutes prior to your therapy time in the designated waiting area as shown on your appointment schedule.

 

Late Shows

Late shows will be honoured with the remaining therapy time only.

 

Treatment Scheduling

Our front out house team will aim to take requests for treatment selections and times, however please note that due to the nature of scheduling our teams’ specialities and shift patterns, it may not be possible to honour every request.  We promise to do our best and will notify you as a resident guest on the previous afternoon, and for day spa guests on your arrival.

 

Homefield will ensure that your treatment requests do not clash with any included exercise class, food demo, or health talk that is included in your package.

 

Treatment Hours Available

Treatments are offered between the hours of 10am to 6pm.

 

Standard of Treatment Delivery

If there is any aspect of your therapy that you are not happy with, please inform your therapist that you would like to be taken to reception within 10 minutes of commencing your treatment. 

Your therapist will take you to a member of our front of house team to discuss your concerns.  Continuation of therapy after this time will mean acceptance of the cost of service as shown on our web site and therapy menu.

 

 

SOCIAL MEDIA COMPETITION TERMS AND CONDITIONS

 

 

These terms and conditions serve all competitions hosted by Homefield Grange on social media platforms including Facebook, Twitter and Instagram unless otherwise stated.

 

By entering our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions.

 

There is no entry fee and no purchase necessary to enter the competitions.

 

Please note, all competitions (unless otherwise stated) are open to female entrants only. We do not currently have male changing facilities.

 

To enter, the participant will be required to engage with a Facebook, Twitter or Instagram post as specified in the competition announcement.

 

Unless otherwise stated within the competition announcement – a  winner, or winners, will be picked entirely at random from the pool of eligible entries within 48 hours of the stated competition closing date/time and the winner will be notified within 5 days. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

 

Entries after the closing date/time will not be valid.

 

Prizes cannot be exchanged or refunded and there is no cash alternative.

 

Prize must be booked and completed within six months of notification. 

 

All participants warrant, undertake and where applicable agree that:

 

The permission of all persons featured in any image(s) uploaded have been obtained in accordance with these terms and conditions to use their image for the purposes described in these terms and conditions; 

 

Participants understand and agree that the social media sites which host this competition (Facebook, Twitter, and Instagram) do not in any way sponsor, endorse or administer this competition and are in no way associated with it. As such participants, by entering this competition, completely release all social media sites from any liability to the participant arising from or as a result of participant’s participation in this competition. 

 

You consent to the Promoter using the images uploaded on its own website and any other social media sites or other media form in perpetuity to promote the brand, Homefield Grange. 

 

The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

 

Homefield Grange reserves to right to alter these terms and conditions without notice.

 

 

 

For information purposes, our company registration number is 06444159.

Registered company name is Homefield Grange Retreat Limited, and our registered office is Homefield Grange, Manor Road, Rushton, Kettering, Northamptonshire , NN14 1RH.