T&C’s: Your stay

1. Our aims and goals for you our valued guest
   1. The aim of our terms and conditions is to ensure that as our valued client, you are fully informed of your contract with Homefield Grange upon booking.
   2. Our goal is for clarity and understanding. If there is anything we can help you with regarding these terms and conditions, please talk to us before placing your booking.
   3. This contract comes into force when we email you regarding the confirmation of your booking for residential, or treatment bookings.
2. Payment & cancellation policy for residential bookings
   1. Full payment for residential bookings will be required at the time of booking. In the event that you need to move, or make any changes to your booking, please note that 30 days notice is required and the opportunity to move your booking is restricted to one time, (at which a £100 admin fee will be applied to cover bank fees and staff administration time).
   2. Please note that cancellations of your stay, or partof, that fail to give a 30 day notice period will result in you forfeiting monies paid if you are unable to attend your programme.
   3. In the event that you cannot attend a programme yourself, you are able to nominate a person of your choice to take your place. At this point they accept and adhere to our terms and conditions accordingly.
   4. Lead guests agree to be personally held responsible for paying for the cost of treatments, services and stay for any other persons that attend with them. If your guest, or you leave our venue without paying for services, the card given at booking will be charged the amount outstanding.
   5. To clarify, if you are the lead guest in making a booking for others, you will be held responsible personally for any guest that fails to pay for all, or part of our charges.
   6. Full payment of treatments and any additional services will be required at your check out. Homefield accepts debit or credit cards, (no charges apply), however please note we do not accept cheques or American Express. In the event that a guest leaves our venue leaving damaged items, or items have been removed from the venue, or there is an outstanding account due, this will result in the debt being charged to a credit/debit card given at booking. You will be notified of the charges and the reasons why.
3. Travel insurance is an essential requirement when booking with Homefield Grange
   1. On booking a residential retreat with Homefield Grange you are confirming that you have a travel insurance policy in place that will cover potential eventualities of you not being able to attend Homefield Grange on your designated dates.
4. Homefield Grange rights
   1. Homefield Grange always reserves the right to cancel, modify or terminate a reservation in the event that there are serious grounds for doing so. We will of course contact you in these highly unlikely circumstances and handle any losses incurred in line with your legal rights.
   2. Homefield Grange reserves the right to adjust, modify, or cancel elements of a suggested timetable of the packages without notice. This may be due to staff holidays, emergencies, illness, force majeure, and mechanical breakdowns.
   3. In the rare event that mechanical breakdowns occur outside of our control, we will endeavour to repair any faults immediately. In the event of such an occurrence, we are unable to refund part of your payment or stay.
   4. Homefield Grange reserves the right to change the start date and treatments included in said packages.
   5. In the event of postponed bookings, or an outstanding booking of a package that no longer exists, the value paid can be used as a credit against a new package booking. No refunds are available, however any balance due could be used towards additional therapies.
   6. Pictures on the web site of your category of accommodation may vary differently and are not an exact match of the image on the web site. All our rooms are individually designed and therefore the decor may be slightly different than shown.
   7. Although the retreat is supervised by alternative medicine practitioners, we offer no guaranteed outcomes from our treatments, residential stays, or services. We do not aim to treat, cure, or improve any medical condition.
   8. Homefield reserves the right to remove any guest who proves abusive or obstructive to guests or staff without monetary compensation.
5. Minimum age requirements/restrictions/health concerns
   1. We are an adult only venue, and you must be 18 years of age to attend Homefield Grange.
   2. No pets or children are allowed at our venue for your complete relaxation.
   3. We do not recommend our residential packages for pregnant ladies.
   4. Homefield Grange is not a medical centre and if you have a serious medical condition, including mental health issues, we advise that you discuss our programme with your medical doctor. Please note that if you have a severe allergy to nuts and certain foods, we do prepare our foods/meals/juices in a kitchen that contains nuts. We do not recommend our venue if you have severe allergies as we cannot 100% guarantee prevention of cross contamination. Our meals are plant based only and are both portion and calorie controlled.
6. Homefield Grange venue rules
   1. By booking with Homefield Grange, you confirm that you will follow our house rules to ensure everyone has a relaxing and peaceful stay. Breach of these rules will result in you being asked to leave our venue with immediate effect with no offer of refund.
   2. Homefield’s venue, including our spa gardens and car park are smoke free, this includes vaping.
   3. Please do not burn candles or incense in your bedrooms. This could result in the fire alarm sensors being activated and will result in a full evacuation needed from our venue.
   4. A £500 fine will be automatically applied to your account in the event that you are found smoking or vaping on our property and/or grounds.
   5. We want to deliver high standards throughout the venue, particularly our lovely beds & bedding. Any item damaged by neglect, or deliberate action, including sheets, quilts, pillows, bathrobes, towels etc, damaged by application of hair dyes, false tans or cosmetics will be automatically charged to your account at £100 per item, (high value items will be charged over and above this fee).
   6. On your departure our housekeepers will complete a room inventory. Missing items will be automatically charged at £100 per item to your card. If there is any information you would like on our stockists, please ask reception.
   7. To ensure your room is kept to a high standard, please enjoy our meals, juices, and soups in the designated kitchen/dining areas only.
   8. We discourage guests bringing their own food and drink to the venue.
   9. We want our guests to feel rested and recharged during their stay, so for residents there is a 10pm rule for ‘quiet time only.’ Turn off anything that creates noise, (TV, radio, music, talking on phones). Have plenty of rest and aim for some early nights. Your body will thank you for it the following day.
   10. There is no dress code – however clients feel more comfortable and relaxed by wearing indoor flip flops, or slippers around the retreat. Spa shoes that we provide are essential for the thermal area.
   11. Mobile devices can be used in public areas for taking photos, or quiet tasks only. Please refrain from talking on your phone or using any noisy devices in the communal areas, spa, gardens, and grounds.
   12. Our spa area, lounge and dining room are strictly a mobile free zone.
7. Left items at Homefield Grange
   1. Items left at Homefield Grange will require a courier return which will be organised and paid for by you. Please note we are a considerable distance from the nearest post office and insurance will not cover items lost during return.
   2. We require collection of left items at the retreat to be organised within one month of departure date to prevent disposal of goods.
8. Disruptive Activity/Leaving before scheduled departure
   1. Homefield Grange operates a ‘zero policy’ towards disruptive clients, who will be asked to leave immediately without refund.
   2. Guests that wish to leave their programme in the event of illness or not feeling well, family emergencies, etc are advised that monies will not be part refunded for the remainder of their stay.
9. Security & personal belongings
   1. For your peace of mind and security, Homefield does operates CCTV cameras at key locations in the venue and surrounding gardens.
   2. Guest safes are provided in residential bedrooms, and you are encouraged to use them as necessary. Homefield will accept no liability or damage to guests’ personal effects.
   3. Large amounts of cash or valuables will need to be covered by your own insurance and we encourage you to not bring high value items to Homefield.
   4. We provide free parking at our venue; however, we accept no responsibility for any loss of, or damage to your property, vehicle or the contents therein, however caused.
10. Gift Vouchers
    1. On booking a treatment, or gift voucher with Homefield Grange there is no option of a monetary refund. The full value of a gift voucher needs to be used in one transaction.
    2. Gift vouchers have a 12-month expiry period from the date of purchase.
11. Booking & Payment of Therapies
    1. No shows, cancellation of treatments without 24-hour notice will result in a 50% charge of the service booked. All further treatments missed by the same client will result in a 100% charge.
    2. Cancelled therapies giving more than 24 hours’ notice will need to be rebooked within 12 months of the original booking date.
    3. Homefield does not refund on booked therapies.
    4. Payments for treatments are payable in full at the time of booking and are non-refundable.
    5. A 24-hour cancellation policy remains in place for all treatments booked with the exception of Personal Training which requires 48-hours’ notice.
12. Our commitment to our guests
    1. We take the upmost care in trying to ensure that the details in our literature and web site are accurate regarding the timetable, activities listed and facilities available. There could be occasions when advertised services may be withdrawn due to repair, weather conditions, or circumstances out of our control.
    2. Our team of Naturopaths, Nutritionists, Therapists, Fitness Instructors, Yoga teachers and staff members will do our best to guide and support you during your time with us, however, it is ultimately your responsibility to ensure your exercise, treatments, spa activities and food selection are suitable for your own personal health.
13. Conditions for our delivery of treatments and services
    1. Clients are to arrive in a clean and fresh state to receive their therapy, wearing dry underwear. Failure to do so will result in your therapy time being wasted for showering or changing. We are unable to treat you if there are visible bruises, boils, blisters, cuts, scabs, etc on your body. For facials, please arrive without make up. Your dressing gowns are recommended for spa treatments.
    2. It is your responsibility to be waiting five minutes prior to your therapy time in the designated waiting area.
    3. Late shows will be honoured with the remaining therapy time only.
    4. Our front of house team will aim to take requests for treatment selections and times, however, please note that due to the nature of scheduling our teams’ specialities and shift patterns, it may not be possible to honour every request. We promise to do our best.
    5. Homefield will ensure that your treatment requests do not clash with any included exercise class, food demo, or health talk that is included in your package.
    6. Treatments are normally offered between the hours of 9am and 6.30pm. Please ensure that as a residential guest you are free to attend your scheduled therapies.
    7. If there is any aspect of your therapy that you are not happy with, please inform your therapist that you would like to be taken to reception within 10 minutes of commencing your treatment. Your therapist will take you to a member of our front of house team to discuss your concerns. Continuation of therapy after this time will mean acceptance of the cost of service as shown on our website.
14. Competition entries
    1. These terms and conditions serve all competitions hosted by Homefield Grange on social media platforms including Facebook, Twitter and Instagram unless otherwise stated.
    2. By entering our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions.
    3. There is no entry fee and no purchase necessary to enter the competitions.
    4. To enter, the participant will be required to engage with a Facebook, Twitter or Instagram post as specified in the competition announcement.
    5. Unless otherwise stated within the competition announcement – a winner, or winners, will be picked entirely at random from the pool of eligible entries within 48 hours of the stated competition closing date/time and the winner will be notified within 5 days. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
    6. Entries after the closing date/time will not be valid.
    7. Prizes cannot be exchanged or refunded and there is no cash alternative.
    8. Prize must be booked and completed within six months of notification.
    9. All participants warrant, undertake and where applicable agree that:
    10. The permission of all persons featured in any image(s) uploaded have been obtained in accordance with these terms and conditions to use their image for the purposes described in these terms and conditions;
        1. Participants understand and agree that the social media sites which host this competition (Facebook, Twitter, and Instagram) do not in any way sponsor, endorse or administer any of Homefield’s competitions and are in no way associated.
        2. As such participants, by entering a Homefield competition, you completely release all social media sites from any liability to the participant arising from, or as a result of participant’s participation.
        3. You consent to the Promoter using the images uploaded on its own website and any other social media sites or other media form in perpetuity to promote the brand, Homefield Grange.
        4. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
        5. Homefield Grange reserves to right to alter these terms and conditions without notice.
15. Contacting us & complaints procedure
    1. For information purposes, our company registration number is 06444159.
    2. Registered company name is Homefield Grange Retreat Limited
    3. Registered office address is Homefield Grange, Manor Road, Rushton, Kettering, Northamptonshire, NN14 1RH.
    4. Complaints procedure. In the first instance, please contact our director, Suzanne Peck, suzanne@homefieldgrange.co.uk
16. Health questionnaires & data compliance
    1. On arrival you will be requested to complete a health questionnaire relevant to your programme, or treatment. It is important that we have a full understanding of any relevant health condition or concerns you that may hinder the effectiveness of the service you have booked.
    2. For relevancy and your safety, we will ask you to review your health questionnaire on each visit to Homefield.
    3. Our front of house team and therapists will review your health questionnaire and if for any reason we are unable to deliver the service for you, we will do our upmost to provide an alternative therapy of a similar price.
17. Exercise, Nordic walking & yoga meditation classes
    1. Our instructors are qualified and insured and will always act professionally and attentively to your level of fitness. Please take all exercise classes to your own level and leave the class at any time, if you feel it is unsuitable for you. Nothing is compulsory.
    2. Nordic Walking is guided through open countryside. It is your responsibility to wear waterproof, sturdy footwear relevant to the weather conditions.
18. How we use your personal information
    1. Personal information we collect from you is never shared with a third party for any reason.
    2. The holding of your data will be in line with our Privacy Policy.
19. Force majeure
    1. Force majeure events cover acts of God, flood, drought, earthquake. a pandemic, epidemic, civil war, civil commotion, natural disasters, nuclear, chemical, or biological disaster, or any law or action taken by the country’s governing body, or public authority, strikes, industrial action or non-performance by suppliers or subcontractors.
    2. Under the ‘force majeure’ event, if Homefield Grange is prevented from operating it’s business under our normal terms and conditions, we will not be liable for any breach of contract, or for any such delay in the performance of our obligations and this will not affect or terminate our contract with you.
    3. If the force majeure hinders in any way our ability to deliver on the commitments of your booking dates, you shall be permitted to cancel your booking according to our normal terms and conditions as set out in clause 2.
    4. If the force majeure hinders or affects your booking in any way, within 30 days of your arrival date, no refund will be due to you, however Homefield will offer an alternative date to re-book your stay, which once re-booked, will be subject to our normal terms and conditions set out in this contract.
20. Covid Guidelines, Operating Procedures & Protocols
    1. The World Health Authority has now declared the COVID pandemic as over. However we still have a duty of care to you our client and to our team. For these reasons we advise the following:
       1. Please notify a member of staff if you begin to feel unwell during your stay.
       2. You are more than welcome to bring with you any PPE you feel you need for your stay.
       3. Please continue to wash your hands appropriately during your stay at Homefield.
       4. Arrive to your therapies in a clean and dry state.
       5. Guest will continue to be provided with their own freshly washed blankets and yoga mats for classes.
       6. Please re-sanitise any gym equipment used.
       7. Guests will be given an allocated dining room spot for their detox options.

Company Information
Homefield Grange Retreat Limited Company Reg No. 06444159 Homefield Grange, Manor Road, Rushton, Northamptonshire, NN14 1RH